Privacy Policy

1. Introduction and Scope

FlowUpGrow Analytics ("we," "us," "our," or "Company") operates the flowupgrow.digital website and provides analytics services. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal data in connection with our website and services.

This Privacy Policy applies to all information we collect through our website, analytics platform, and communications with you. By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to our data practices.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number)
• Company information and job title
• Messages and communications you send to us
• Account credentials and authentication information
• Payment and billing information

2.2 Information We Collect Automatically

When you visit our website, we automatically collect:

• Device information (browser type, operating system, device model)
• IP address and location data
• Pages visited and time spent on each page
• Referring website and search queries
• Cookies and similar tracking technologies

2.3 Data from Third Parties

We may receive information about you from third parties, including business partners, analytics providers, and publicly available sources.

3. How We Use Your Information

We use the information we collect for various purposes:

• To provide, maintain, and improve our services and website
• To process transactions and send related information
• To send marketing and promotional communications
• To respond to inquiries and provide customer support
• To analyze site usage and trends
• To detect and prevent fraudulent activities
• To comply with legal obligations
• To personalize your experience on our website

4. Data Sharing and Third Parties

We may share your information with third parties in the following circumstances:

• Service Providers: We share data with vendors who provide services on our behalf (hosting, analytics, payment processing)
• Business Partners: We may share aggregated, non-personally identifiable information with partners
• Legal Requirements: We may disclose information when required by law or to protect our rights
• Business Transfers: Information may be transferred in connection with mergers or acquisitions

5. Data Retention

We retain personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. The retention period may vary depending on the context of the processing and applicable legal requirements. Generally:

• Contact information is retained for the duration of our business relationship
• Website usage data is retained for up to 24 months
• Marketing data is retained until you unsubscribe or object
• Transaction records are retained as required by law (typically 7 years)

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request correction of inaccurate data
• Deletion: You can request deletion of your personal information
• Objection: You can object to certain processing of your data
• Portability: You can request a copy of your data in a portable format
• Unsubscribe: You can opt out of marketing communications

To exercise these rights, please contact us at contact@flowupgrow.digital.

7. International Data Transfers

Our website and services may involve the transfer of personal information to countries outside Bulgaria and Europe, including countries that may not have equivalent data protection laws. When we transfer data internationally, we implement appropriate safeguards, including:

• Standard contractual clauses
• Adequacy decisions
• Binding corporate rules
• Your explicit consent

8. Children's Privacy

Our website and services are not directed to children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information and terminate the child's account.

9. Data Security

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure socket layer (SSL) technology
• Access controls and authentication mechanisms
• Regular security assessments and audits
• Employee training on data protection

However, no method of transmission over the Internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our website and services following such changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

FlowUpGrow Analytics
Email: contact@flowupgrow.digital
Phone: +359 2 123 4567
Address: 1000 Sofia, Bulgaria